Custom Holidays

Making Lifetime Memories... 

Sue Biggs, CITM, CTP (Owner)

Sue began her company in 1986 as Christian Holidays and her first tour was escorting 26 friends to Hawaii.  Sue then took a travel agent's course and discovered that her training would qualify her to take people all around the world as a tour escort! The company became Custom Holidays after a few years and currently offers approximately 200 days of touring annually.

Sue is a proud member of the Travel Alliance Partners, where she serves on the Marketing Committee and is chair of the Guaranteed Departures. Sue is a Certified International Tour Manager as well as a Certified Tour Professional.



Ron Biggs


Sue's husband, Ron, was in the Marine Corps for 20 years and retired as a band director of one of the field bands. During their time in the service, they were stationed on the east coast and the west coast. Upon retirement, Ron finished his college education graduating with a degree in Sacred Music. Ron took a job as Minister of Music at a church in Allen Park, Michigan which he worked at for several years. He currently runs a piano tuning business and works in the office on all of our accounting & financials. He loves travel, and enjoys escorting tours with Custom Holidays - especially to the Detroit Symphony Orchestra!


Christina Werner, CITM

Christina Werner is Sue's granddaughter who joined the Custom Holidays team in the fall of 2015. Before joining Custom Holidays, Christina was the Director of Travel and Tourism at a Chamber of Commerce as well as the Farmers Market Manager for the Dearborn Farmers & Artisans Market. She married the love of her life, William, in 2013 and enjoys spending time with her dog, Jasper! Christina has grown up traveling all around the world with her family, and has a passion for travel. She will be working in the office planning trips, sending out our emails & newsletters, and helping to make 2018 our best year ever! 

Christina is a Certified International Tour Manager and is currently working on her CTP certification. Christina received the 2017 Young Professional Award from the National Tour Association.

Paula Bays 


Paula joined our team in June of 2014. Paula has over twenty years of customer service with the financial institutions. Also, Paula is married and has 4 granddaughters that keep her young at heart. She assists in handling the planning of trips, and will most likely be giving you a call to let you know everything about your next upcoming trip! If you have any questions about our trips, do not hesitate to give her a call! 


Jann Petroff

Jann Petroff is a retired educator with over 35 years experience as a teacher, counselor, principal. Her love to travel and be with people brought her to Custom Holidays. She has been one of our tour leaders for over 3 years continuing to love to travel to new places and sharing her experiences with others.
Amy Garcia, CITM

Amy Garcia, Sue’s daughter, has recently joined the Custom Holidays team. Amy lives in Nashville, Tenn., and her background in graphic design and business marketing helps us focus on communicating with our current customers and bringing in more travelers in 2018. Since graduating from the International Guide Academy as a Certified International Tour Manager in February 2017, she also escorts various tours for Custom Holidays. Although you won’t see her in the office, may see her on some of our upcoming trips including the Canary Islands Cruise, Ireland, and Christmas Markets on the Rhine. Being part of the Biggs family has definitely given Amy the travel “bug” and when not traveling around the world, she is home enjoying time with her two kids, Maddi (22) and Max (14).